Job Description: 

We are a mid-size pharmaceutical company looking for a onsite IT helpdesk specialist.  Our organization is approx. 200 users, all located at the same site.  We are looking for someone to cover our late morning to afternoon shift.

As a mid-size business, you will have the ability to work with a very wide range of technical areas and job duties.  At sometimes you may be performing help-desk type troubleshooting, while at other times you may be working on larger network improvements / additions.

Key Position Requirements:

• 2+ years experience with IT support in a windows-based environment 
• Work schedule 10am-6pm Monday-Friday
• Physical requirements include lifting equipment, bending, utilizing ladders and more
• Ability to prioritize severity of incoming tickets and multi-task when needed
• Good communication skills with on-site and remote management teams
• Ability to handle a diverse set of tasks (Some low level and some high level)

Responsibilities, Skills and Knowledge Requirements include:

• Manage ticketing system, support requests are communicated via a number of methods: Phone Call, Text, Email, Instant Message, In-Person, etc.
• Ability to identify technical issues which are causing repeat tickets and alert management
• Ability to manage User accounts in Windows Active Directory
• Setting up physical workstations including: Desktops, Laptops, Docking Stations, Monitors, Keyboard/mouse, VOIP Phones
• Ability to create accounts in software appropriate to an employee’s position: Email, ERP, Document Tracking, MS Office, Printing, File Sharing, Etc.
• Experience supporting printers and copiers
• Basic understanding of Networking concepts (IP Address, DHCP, DNS, VLANS)
• Understanding of Windows 10/11 operating system installations, management, and support.
• Productive when working independently (Self-starter)
• Ability to update and maintain network documentation as you make changes

Additional skills, preferred but not required:

• As a Pharmaceutical company we have several specialty systems, including: Lab systems, serialization systems, Quality systems, etc. Any experience supporting these types of systems / applications is a plus
• Experience with tasks such as: Hanging TVs, Running / Terminating CAT5e cables, Instilling Cameras, Etc.
• Basic understanding of AC and DC electricity under 120V
• VOIP and Video security system support
• Experience in Manufacturing / 24x7 plant operation industries

Educational Preferences (Not Required):

• 2 or 4 year degree in Technology or Information Systems fields
• Any of the following certifications: A+, Network+, MCSE, CCNA

Benefits:

• Competitive base salary + uncapped incentive compensation
• Full benefits package including medical, dental, vision and disability coverage
• 401(k) with company match
• Maternity, paternity and adoption leave
• PTO, company holidays, floating holidays, sick leave (prorated), and a VTO day.

Equal Opportunity Employer

Alora Pharmaceuticals, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.